return policy

Made-to-Order, Just For You

WearShrak partners with Printify's global network of independent production partners to print and produce every item on demand. Nothing sits pre-made on a shelf — as soon as you place an order, it's queued for printing specifically for you.

This lets us offer more designs and better quality, but it also means we're not able to accept returns or exchanges the way a store with pre-stocked inventory can.

Order Cancellations & Changes

Because production begins quickly, we can only accommodate changes or cancellations within a short window after you place your order — typically within 2–4 hours, before your item enters production.

Once an order has moved into production, we're unable to cancel it, change the size or color, or update the shipping address.

Damaged, Defective & Misprinted Items

We want every piece to arrive exactly as it should. If your item arrives damaged, defective, or with a printing error, we'll replace it or refund you at no extra cost.

To help us make it right:

• Contact us within 30 days of the delivery date
• Include your order number
• Attach clear photos of the issue, and of the product label/tag if the problem is a misprint

Our team reviews every claim with our production partner and typically responds within 1–2 business days with a replacement or refund.

Sizing & Exchanges

Since each garment is printed and cut to order, we aren't able to offer exchanges for size or fit preference.

We know sizing can be tricky, especially for growing kids, so we strongly encourage checking the size chart on each product page before you order.

If you believe you received the wrong size due to an error on our end, that's covered under Damaged, Defective & Misprinted Items above.

Incorrect Addresses & Missing Packages

Please double-check your shipping address at checkout — once an order enters production, we're unable to redirect it.

If a package is returned to our production partner due to an incorrect or incomplete address, reshipping costs may apply.

If tracking shows your order as delivered but you haven't received it, wait 2–3 business days (packages are sometimes marked early) and check with neighbors or your building manager.

Still missing? Reach out and we'll open an investigation with the carrier.

Non-Returnable Items

Because every item is custom-printed for your order, all sales are final outside of the damaged, defective, or misprinted circumstances described above.

We're unable to accept returns simply due to a change of mind.

How To Request A Replacement Or Refund

• Email support@wearshrak.com with your order number and a short description of the issue
• Attach photos where relevant — this helps us resolve things faster
• We'll review and respond within 1–2 business days
• Approved replacements are reprinted and reshipped at no charge; approved refunds are issued to your original payment method within 5–10 business days